General shipping information
In the table below you will find shipping options, shipping costs and delivery times.
Delivery times are non-binding and can be influenced by, for example, weather conditions. Since our products are handmade, there may be an additional 5-7 days delay for non-stocked items as they need to be produced and dried first.
The following table provides an overview of the shipping costs. These are automatically calculated and displayed during the ordering process.
|2-3 business days
|5-9 business days
|Europe (not EU)
|10-14 business days
|no indication of time
International shipments may be subject to duties, taxes and other fees which are not included in the total price.
When ordering, you can choose the shipment tracking option, which incurs an additional charge of €3.00.
Once your order has been shipped, you will receive a shipping confirmation via email. You can use the tracking number provided to track your shipment on the Österreichische Post AG website after shipping .
If you find any obvious damage to the product when accepting your order, please contact us immediately.